Policy
Appointments & Deposits
A non-refundable deposit is required for all bookings and may be transferred once to a new appointment date with proper notice.
Late arrivals may impact the scheduled service time and may require adjustments or rescheduling to accommodate the salon's schedule.
Cancellations & Rescheduling
CANCELLATION- appointment must be canceled 72 hours in advance to be able to use the deposit within a month.
RESCHEDULING- all clients are allowed to reschedule once within a month./ not applicable for late cancellation(less than 72hours)
Hair Preparation Requirements
To ensure the best results, hair must be freshly washed within 3 days of the appointment, thoroughly detangled, and free of oils, grease, heavy products, and buildup. Hair must also be a minimum of 4 inches in length throughout the entire head. Clients with shorter hair, areas of thinning, hair loss, or any hair or scalp condition are required to contact us prior to booking for an assessment and service approval.
Braiding Hair & Extensions
Premium synthetic braiding hair is included and available in the following colors: #1, #1B, #2, #4, #27, #30, #33, #613, Burgundy, and #99J. Clients requesting custom colors, specialty blends, ombré shades, or non-stock options are encouraged to contact us prior to booking.
Extensions for Boho styles/ human hair, Mini Twists, or crochet are available for purchase at an additional cost. Clients are also welcome to provide their own hair extensions for any service.
Refund Policy
Due to the nature of our services, all sales are final and refunds are not offered. Your satisfaction is important to us, and we take pride in the quality of our work.
If you have any concerns regarding your hairstyle, please contact us within 4 days of your appointment. We will be happy to review your concerns and, when appropriate, schedule an adjustment to ensure you are satisfied with your service.
To provide timely support, adjustment requests should be made within the 4-day period. Concerns reported after this timeframe may require a new service appointment and may be subject to additional charges.
Thank you for choosing Ma Belle African Hair Braiding. We appreciate your trust and look forward to serving you. ✨
Client Deliveries & Shipments
To ensure proper handling of all incoming shipments, clients must obtain approval before having any hair, products, or personal items delivered to the salon. We are unable to accept responsibility for packages sent without prior authorization and cannot guarantee their receipt, storage, or availability at the time of your appointment.